Frequently asked questions

I have a question, how do I get in contact?

Due to the impact of COVID-19 we are currently unable to receive telephone calls, however if you email our supporter services team at we would be more than happy to help you.

What is gift aid?

Gift Aid is a tax relief available to UK registered charities, like us. To qualify, pledges must come from a UK taxpayer. The amount of Gift Aid that can be reclaimed on a pledge depends on the value of the reward being provided.

When will my gift come out?

It will be processed immediately; you should receive confirmation by email within a few minutes.

Can I give anonymously?

Of course you can, whilst we are always eager to celebrate your support we understand that some people wish to give anonymously. When you make your gift you will be given the option of what you would like to display, if anything.

How do I update my details?

You can update your details at any time by visiting our website. Due to the impact of COVID-19 we can’t currently update details by telephone.